Email: info@glintlearning.com

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Website user information (including user journeys and cookie tracking)

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• ‍Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

• ‍Your right to object to processing - You have the right to object to the processing of your personal data.

• ‍Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

We collect or use the following information to respond to enquiries, provide services and manage our business relationship with you.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

• Limited personal information to run the business, respond to enquiries, manage client relationships, keep basic business records, maintain website security, and understand how the website is used.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Directly from you

Website enquiry emails: Up to 2 years if no work follows

Proposal / project discussion records: Up to 2 years if no work follows

Client project records: 6 to 7 years after the end of the client relationship

Contracts, invoices and accounting records: 6 to 7 years

Supplier and business contact records: For as long as the relationship continues, then reviewed periodically

Website analytics data: According to the analytics tool settings, with data minimised where possible

General email correspondence: Reviewed and deleted when no longer needed

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

We use trusted service providers to help us run the website and manage the business. These include:

• Microsoft: Microsoft 365, email, calendar, cloud storage and business administration

• Squarespace: website platform and hosting

• Google Analytics: website analytics, where enabled

 Others we share personal information with

• Insurance companies

• Professional or legal advisors

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Microsoft

Category of recipient: Email, cloud storage and business administration provider

Country the personal information is sent to: United States and other countries where Microsoft or its sub-processors operate.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Squarespace

Category of recipient: Website platform and hosting processor

Country the personal information is sent to: United States and other countries where Squarespace or its sub-processors operate.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Google Analytics

Category of recipient: Website analytics processor

Country the personal information is sent to: United States and other countries where Google Analytics or its sub-processors operate.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

 We use trusted service providers, including Microsoft, Squarespace and Google Analytics. Some of these providers may process personal information outside the UK or use sub-processors outside the UK. Where this happens, we rely on appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses.

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

info@glintlearning.com